Our artwork takes hours of care and attention to detail once completed a photo of the finished item will be sent to the customer to make sure 100% happy. The painting is carefully handpacked, firstly wrapped in 2 layers of bubble wrap, then for extra protection wrapped again in thick corrugated cardboard. Once this is done covered in fragile tape. The next process I personally take to friends of ours stationary shop to be sent on a 48hr courier service with UK MAIL who I have used for many years all this process is documented and send a tracking number to the customer. We pride ourselves on your original piece of artwork to reach you in perfect A1 condition. If customer receives damaged for any reason we will offer and full refund or another replacement done.